Frequently Asked Questions

ACCOUNT

Opening an account on LevelUp Casino couldn’t be easier. Just click on the sign-up button and fill in the information required. Voila, your account will be accessible immediately.

Click on the forgot password link on the login page, enter your email address and click on ‘reset password’. You will receive an email with a link to create a new password. If you are unable to do so, our support team will be happy to help. You can contact them via email on support@levelupcasino.com or chat with them by clicking on the live chat button.

After registration you won’t have the option to change your email address.

We only accept one account per user/IP/computer/household. Anyone found to have multiple accounts will only be able to keep one at LevelUp’s discretion.

Log into your account and click on your personal profile. Click on ‘add currency’ and choose a currency from the dropdown. The new currency will appear on the deposit page and if you have a balance, you can choose from the dropdown on different games.

Once you add another currency, click ‘select’ on the one you wish to activate.

BONUSES

Bonuses are extra money, which is usually associated with a promotion or as a gesture of goodwill. Each bonus has their own wagering requirement, so take a look through our promotions page or emails to check the individual requirements.

When making your first deposit, enter the promo code welcome in the bonus section and the bonus will be assigned to your account, as soon as your deposit is processed.

Not all games have the same contribution to wagering requirements. Check out our bonus T&Cs for a full break down of contribution.

Once you meet the wagering requirements, the bonus will transfer to your cash balance and will be available for you to cash out. You can check your wagering contribution under the promo section in your profile.

DEPOSITS & WITHDRAWALS

Deposits can be made in the following currencies: USD, EUR, AUD, CAD, NOK, PLN, NZD, JPY, KZT, ZAR. Crypto currency is an alternative payment method we offer, so you can enjoy fast, simple, and secure transactions: BTC, LTE, DOGE, BCH, ETH, USDT.

You can only withdraw with a payment method you have used to deposit. If you wish to use an alternative payment method to withdrawal then you need to deposit and wager the amount 3x before it becomes available.

Deposits appear in your account instantly, so you can enjoy playing straight away.

Some currencies and payment methods incur a small fee, whilst others are fee. Check our payments page for more info.

The minimum deposit is $10, however it depends on the payment method you use. Check our payments page for more info.

Our aim is to provide a speedy processing time. Some payment methods may take long than others, so please check our payments page for more info.

CASINO

We pride ourselves in offering fairness across all our games. LevelUp is a registered brand, and a licenced and regulated casino operator that falls under the laws of Curucao. We ensure we comply with all RNG requirements within our licence.

Don’t worry if a game freezes during a round or middle of a session, the system is built to complete the game for you with any winnings credited to your account on completion. At times technical errors can occur, and game round may remain incomplete. You can attempt to log back into the game and finish the round, but if you still receive the same error then we may have to cancel the round. Our support team will be happy to assist you, if this is the case.

Click on the dropdown under your name and select ‘profile info’. Within this section you have the option to select game history and choose from different criteria.

RESPONSIBLE GAMBLING

This setting limits the amount you can lose per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.

This setting controls the amount of money you can wager per day, week, or month. The limit becomes effective immediately and you can decrease your limit at any time. If you request an increase or complete removal of a loss limit then it will take 24 hours, however you will need to confirm the action by clicking on the link in the email notification.

If you feel you need some time away from the casino, we offer a cooling-off period of 1 day, 1 week, 1 month, 3 months or 6 months. The setting will be applied immediately and you will not be able to deposit or play during the set time, and will be removed from promotional offers. You can however, withdraw any balance you have in your account, if you wish to do so. Upon expiring your account will be re-opened automatically.

If you wish to reduce the cooling-off period timeframe or remove it completely, then this will take 7 days to action and only by approving it via the email notification link.

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